HOLMANS USA, a leading supplier of Precision Computing and Printing solutions, has a full-time position open for a Service Advisor in our Albuquerque office.
The successful candidate with exhibit the following characteristics:
//Challenger: A person who seeks out the hard projects and work and finds just the right solutions.
//Teammate: Someone who listens to ideas, shares thoughts and works together to move a business forward.
//Charismatic networker: A relationship-savvy person who intentionally makes connections with both internal partners and external contacts.
//Customer-oriented achiever: A representative with an unparalleled work ethic and customer-focused attitude who brings value to partnerships.
//Game changer: A persistent person who will stop at nothing to live out HOLMANS mission for Technology Excellence.
The Service Advisor position is the first contact for customers who are requesting support for their technology products. The ability to interact professionally and effectively with customers who are experiencing product issues/failures, answering incoming service calls, diagnosing customer needs, and coordinating with the Computer Technicians for delivery of service are key activities of this position.
Job Duties and Responsibilities:
//Provide phone/electronic communication with our customers.
//Provide basic technical and troubleshooting support.
//Communicate with vendor technical/support organizations to resolve customer issues.
//Schedule service technicians for issue resolution.
//Order/receive service parts, monitor/manage service parts inventory.
//Complete service tickets and all associated processes.
//Manage internal product rental fleet.
//Identify and escalate customer satisfaction issues.
//Perform any and all duties as assigned regardless of whether or not a particular duty has been outlined herein.
//Maintain an error free, safe, and effective work environment.
//Ensure that safety measures are followed to the letter. Safety first!
//Minimum of 2-years of experience in a customer service role.
//Associate’s or bachelor’s degree is preferred.
//Working knowledge of IT products/industry. Experience in a technical IT environment providing customer technical support, is preferred.
//Experience with both Microsoft OS and Apple OS.
//Exceptional written and verbal communication skills.
//Ability to respond to complex customer issues and work to a successful customer conclusion.
//Possess strong organizational skills.
//Proficient in MS Excel and Word.
//Good driving record.
//Knowledge of HOLMANS USA Customer Service policies/procedures is preferred.
If you possess people skills, are self-motivated and enjoy working in a fast-paced environment, we would like to meet you. HOLMANS USA is a progressive, growing company with our corporate office located in Albuquerque, NM and additional offices in Livermore, CA, Los Alamos, NM, and Oak Ridge, TN.
Compensation will be commensurate with experience and education. We offer a comprehensive benefits package that includes medical, dental, vision, life and disability insurances and offer participation in a 401K retirement plan. EOE